Policy

Refunds & cancellation

Last updated October 11, 2026

PinRoster is sold to clubs as a subscription, billed yearly ($349 a year) or monthly ($35 a month), in US dollars. Payments are handled by Stripe.

Free trial

Every new club gets 30 days free, with no card needed. If you subscribe during the trial, the first charge happens when the trial ends. If you don't subscribe, nothing is charged: the club becomes read-only, and nothing is deleted.

Cancelling

A club Owner can cancel any time: Club settings → Billing → Manage billing, or email support@pinroster.com. Everything keeps working until the end of the period already paid for; then the club becomes read-only (everyone can still view and download reports). You can subscribe again at any time.

Refunds

• Yearly plan: if you ask within 14 days of a yearly charge (the first one or a renewal), we refund it in full and end the subscription. After 14 days the year isn't refunded, but you keep full use until it ends.
• Monthly plan: months already started aren't refunded; cancelling stops the next charge.
• Mistakes: a duplicate charge, or a charge after you cancelled, is always refunded in full.

Refunds go back to the card that paid, usually within 5 to 10 business days.

Renewals and price changes

Yearly plans renew automatically. Stripe emails the club Owner before each yearly renewal. If the price changes, we tell club Owners by email at least 30 days before it applies to them.

Questions

Write to support@pinroster.com; we answer within two business days.